TELUM PLUS // safety strap

All items offered are made to order. We do not offer repair or remake services. Please understand that dog accessories are consumables. We do not repair or take return / refund for all products except for initial defects such as hardware malfunctioning; accessories not made to the requested size; or wrong items sent. We do not accept return / refund if the size you provided is incorrect. Message us with photos and questions if you are unsure of the sizing before you place your order. Please note that a small deviation may occur on all handmade items.

Actual colours may vary due to monitors or screens displaying colours differently and everyone sees colours in their own ways. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual product colour may vary slightly from your monitor display. If unsure, you may visit our physical stores to check the colour samples before placing your order. 

Please contact us within 2 days upon the receipt of your items if you find any problems. Please also make sure that the items are unworn and unused.

Lead-time and Delivery

As this product is made-to-order, please expect approximately 2-4 weeks for the production and delivery of this product.

Please note: We do not provide partial deliveries unless your order total is eligible for two free deliveries (e.g. over $1200). If your order contains a custom/preorder product as well as some treats, the entire order (including the treats) will be delivered in approximately 2-4 weeks.

Exchanges and Returns

Unless defective, we do not accept returns, exchanges, or refunds for this product as it is a made-to-order product. Please ensure the measurements and specifications provided are correct.