Delivery and Returns

Delivery 

We currently only deliver within Hong Kong. Please expect 2-7 working days for your order to arrive (unless your order contains custom or preorder products). Custom or preorder products will require an average of 2-3 weeks to arrive (please see product page for more information).

Our products are categorized into standard products and temperature sensitive products*. Delivery method differs depending on the product category. 

PLEASE NOTE: If your order contains temperature sensitive products, ALL items in your order will be delivered using temperature-controlled delivery.

E.g. if your order includes items that needs to be frozen, all items of your order will be delivered frozen. If you wish to arrange for items to be delivered separately, please contact us here after you place your order to settle any additional delivery fees.  

Standard Delivery

Free standard delivery is offered for orders HKD600 or above. For orders under HKD600, there will be a flat delivery rate of HKD30. 

Temperature-controlled Delivery

Free delivery is offered for temperature sensitive products* with a total of HKD600 or above. For orders under HKD600, there will be a flat delivery rate of HKD55.

* Temperature-sensitive products: Furry Green products, freeze-dried treats, dehydrated treats, cakes/pastries, Puptail products.

In-store pick up

In-store pick up is free for all orders of any amount. Please wait until you receive a notification that your order is ready for pick up. For store locations, please click here. 

Returns

Not happy with your order? We accept returns and refunds of unused and unworn products within 14 days after delivery. Please send us a message here if you would like to arrange for a return. 

PLEASE NOTE: Temperature-sensitive products as well as custom-made orders (collars, harnesses, leashes, personalized tags, pet pods) are not eligible for returns unless we made a mistake with the order.