CLAI // classic collar

All items offered are made to order. We do not offer repair or remake services. Please understand that dog accessories are consumables. We do not repair or take return / refund for all products except for initial defects such as hardware malfunctioning; accessories not made to the requested size; or wrong items sent. We do not accept return / refund if the size you provided is incorrect. Message us with photos if you are unsure of the sizing before you place your order. Please note that a small deviation may occur on all handmade items.

Please contact us within 2 days upon the receipt of your items if you find any problems. Please also make sure that the items are unworn and unused.

Lead-time and Delivery

As this product is made-to-order, please expect 2-4 weeks for the production and delivery of this product.

Please note: We do not provide partial deliveries. E.g. if your order contains a custom/preorder product as well as some treats, the entire order (including the treats) will be delivered in approximately 2-4 weeks.

Returns

Unless defective, we do not accept returns, exchanges, or refunds for this product as it is a made-to-order product.