Our Amazing Team

We are a small, local business with a small, local team! Read below to get to know everyone who's currently working at Hidden Gems.

Founders

  • Jacklyn // Gem's pawrent

    Born in Hong Kong, raised in Canada, I always knew I wanted a career working with animals. I grew up being the girl obsessed with dogs (especially my dog, Gem 😎) and if you ask any of my friends to describe me, I'm pretty sure "animal lover" would be one of the first things listed. A close second after that would probably be "eco-warrior" 😆 I organize beach and trail clean-ups, collect plastic to bring to recycling centres, join community compost programs etc in hopes of making a positive impact on the environment...

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    So as you can see, opening Hidden Gems was a natural next step for me as I can combine my passion for both animals and the environment together! Through Hidden Gems, I hope I can spread love and provide something good for both pets in HK and environmentally conscious pawrents 🐾🧡

  • James // Wally's pawrent

    If you asked me ten years ago where I see myself now, working with pets would not have crossed my mind. I was trained and working as a chef after graduating from the Cordon Bleu so I would've thought that would be my life-long career. It wasn't until few years ago when my fiance decided to explore making pet treats did I have the sudden spark to use my skills as a chef to help with this journey. 

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    Now I manage and produce all the treats you can find here at Hidden Gems. I source the raw ingredients, clean them, slice and dice them, and finally process them in our dehydrator and freeze-dried machines. It is so satisfying and fulfilling to see how much your pets love our treats and their happy faces are my motivation to keep developing new treats for them!

Retail Team

  • Valerie

    Valerie is the ultimate dog-mom of our team with experience in raising SIX poodles! From the birth of the four puppies a few years ago to saying goodbye to the puppies' dad recently, she was there with her dogs every step of the way. Valerie has a huge soft spot for senior doggos and those with disabilities, if you have any questions about dog health and nutrition, Valerie is always happy to share her thoughts and advice!

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    👩🏻 IG: @maybeaskval

  • Sofia

    After experiencing life and loss with her pets, Sofia was motivated to seek a career related to animals. She's now a mom to three cats and aunt to two dogs! She loves all different kinds of pets and it would make her day to see uncommon breeds and species at our shop. Sofia will always have your pet's best interest in mind and will assist you to the best of her ability so that you can find the most suitable product for your furbabies.

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    🐱 IG: @luckymeow0201

    🐱 IG: @dor.dor_0915

    🐱 IG: @ngyuet_0618

  • Gabriel

    A firm supporter of adoption, Gabriel is the proud dad of one rescue dog and two rescue cats! Pets are one of his favourite topic and he is always happy to chat with customers to share his experiences with his adopted furbabies or get to know more about yours. Gabriel is great at communicating with both our customers and their pets and will try his best to recommend the right product to suit your needs or your pet's wants ;)

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    🐶 IG: sheldon_poooper

  • Sophie

    Sophie is an animal lover who grew up with both cats and dogs. She spent several years working in wildlife rescues and pet shelters, caring for injured animals and advocating for adoption. Pumpkin is her second dog, joining the family when she was six months old and has been keeping them on our toes ever since! Pumpkin is incredibly picky with food, if you’ve got a fussy furbaby too, Sophie would love to swap tips and stories!

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    🐶 IG: @pumpkin_namgua

Production Team

  • (Big) Jason

    Jason has been with us for FOUR years now! He's one of the first kitchen staff that joined our team to help out James with the production. He used to assist James with the cutting/slicing process for our freeze-dried and dehydrated treats but now is mainly in charge of all our customer's raw food orders. He is the mentor for all the newer members of our production team and truly an integral part of Hidden Gems!

  • (Small) Jason

    After graduating from culinary school, he wanted to have practical applications for what he's learnt and so decided to join our production team at Hidden Gems! He is now able to practice his butchering and knife skills with all the meat he processes for our dehydrated and freeze-dried treats.

  • Natalie

    Although Natalie doesn't have pets of her own, she is the godmother of many dogs which she spoils with our Hidden Gems treats! She decided to join our production team as she's a big fan of both our brand and pets in general. Since she has experience in the kitchen, she wanted to take part in making the delicious treats for her furry godchildren and the pets of Hong Kong.

Social Media

  • Edmond

    The man behind all the educational reels and funny videos on our instagram! We know we have a great story and great products, but we just didn't have the time (and creative talent) to showcase them on our instagram. Thankfully, Edmond joined us and is equally eager for more HK pawrents to get to know Hidden Gems! With a corgi of his own, he is extremely careful of the quality of treats being fed to Melon and so understands the concerns or questions that pawrents might have for pet brands. Hopefully we are able to address these uncertainties through the reels and posts that Edmond prepares!

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    🐶 IG: bubumelon_corgi