Frequently Asked Questions

All our treats are made in-house in our own licensed kitchen in Hong Kong. We source raw human-grade ingredients from all over the world and process them in our kitchen to create fresh, natural treats that are guaranteed without any preservatives, additives, flavourings, or colourings.

Our treats' raw ingredients are sourced from all over the world (none from Mainland China). We try to look for the highest quality, human-grade ingredients to be made into treats for your pets. Sustainable and humane options are always preferred by us and we try our best to source only from free-range farms with environmentally conscious practices.

For more information, you can check out the description in each treat's respective product page!

All our treats are handmade by ourselves in our own kitchen. We guarantee nothing else is added to them (no preservatives, no additives, no flavouring, no colouring, only 100% pure meat). Once our raw ingredients are defrosted, we will clean then thoroughly and process them (slicing by hand, dicing, trimming fat, etc.) before placing them in our dehydrator or freeze-drying machine.

We offer two types of treats - dehydrated and freeze-dried.

Dehydrated: After being cleaned and processed, the raw ingredients are placed on metal wire racks and placed in our dehydrator at a low heat temperature for a extended period of time. Approximately 80-90% of moisture is removed through this process, transforming the raw ingredients into crispy or harder treats.

Freeze-dried: Raw ingredients are cleaned and processed then placed into our freeze-dryer which creates a vacuum and removes up to 95% of moisture through a combination of low temperature and low pressure for an extended period of time. Freeze-dried treats are softer and very lightweight.

After transferring our treats to airtight containers, we recommend the treats to be consumed within about one week from the purchase date if stored in room temperature, or about 2 months if stored in the refrigerator.

The actual storage time for our treats can actually be much longer as the majority of the moisture is already removed, but given the high heat and humidity of Hong Kong, we chose a more conservative estimate to be safe.

Our recommended storage time of one week is a very conservative estimate as we cannot be certain of the environment of the treats one sold. As the moisture in our treats are almost completely removed, they are actually shelf stable for a very long time.

We place food-grade desiccants in our refillery boxes at the end of every day and all the boxes are fitted with an airtight silicone lid overnight to keep humidity low. Combined with a close observation of the quality of our treats every day, the treats in our refilleries can be kept for months and still be in good condition (though they usually don't last so long and will be all sold within two month from production!).

Some of our chew-type treats may naturally contain bones (e.g. chicken zombie feet, duck neck, etc.). These treats are safe to be completely consumed (including the bones) as our treats are all produced using low heat over a very long period of time which prevents the bones from becoming brittle. The bones in our treats will act similar to raw bones and will crush instead of splinter when chewed on.

Please note that cooked bones should NEVER be fed to pets!

It is usually recommend to feed no more than about 10% of their daily food intake per day. As our treats are all natural, feeding a little more is still considered fine and perfectly healthy.

Of course! The majority of our freeze-dried treats make great cat treats! They are softer and usually smaller in size, allowing cats to munch through them easily. If your cat likes a challenge and wants to chew on something harder or tougher, you can consider buying thinner strips of our dehydrated treats as well and breaking them off into small pieces for your cats to chew on!

Definitely! Our freeze-dried collection are soft and usually smaller in size, which makes perfect treats for puppies and kittens. For larger sized puppies, our thinner dehydrated treats can also be an option.

Our treats are just made with 100% pure meat and so are safe to be fed once your puppy or kitten are older than 4 months.

Yes!! Chew treats are beneficial to both your dog's mental and physical health. The act of chewing helps release serotonin and endorphins and is a very satisfying and relaxing activity for your dog.

Chewing on our harder chews are also beneficial for your dog's dental health as the harder treats will scrape against your dog's teeth while they chew on it, helping clean off plaque and prevent the formation of tartar.

Our chew treats can be eaten daily to provide enrichment and keep your dog's teeth clean. Of course, the appropriate size and amount of the chews given will depend on your dog's size and age as well.